Caring for your Colleagues

Discover how Millennium Support gave their internal comms strategy a boost with an employee app

Millennium Support

Millennium Support is a family-run business offering support to vulnerable adults with complex histories, and to individuals with learning difficulties. Their services range from 24-hour residential to at-home support. Currently, they have over 460 employees based in the UK, with many employees working remotely, and big expansion plans for the future.

Challenges for the company.

Challenge 1:

Maintaining Millennium Support’s family culture while expanding their workforce

Challenge 2:

Communicating with remote employees in a timely and consistent way

Challenge 3:

Offering additional touch-points for all employees to interact with the CEO and senior leadership team

Challenge 4:

Creating a supportive network of colleagues in the digital space particularly during the pandemic

Results in numbers

99 %

of all employees are active on the myMillennium employee app every month

96 %

of all app posts are either liked or commented on by employees

88 %

of employees access the employee app via mobile

Case Study

Find out how Millennium Support launched their employee app to connect their remote workforce

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A mobile-first solution that all employees can access no matter where they’re working

Millennium Support’s employee app, myMillennium, allows senior leadership teams to easily reach the entire workforce. It has become a one-stop-shop for all communication and used to virtually share the company culture.

Millennium Support Mobile Milli chat screen

Staffbase Customer Screen Millennium Support with Desktop Group view and mobile Operations Overview Screen

An employee app that offers support for all colleagues

Initially the myMillennium app was used as a place for employees to connect and reach out to colleagues. But during the Covid-19 pandemic, the app became even more of a support system. It was essential to have content on mental health and regular updates that everyone could access. It was also a place where employees could chat about their concerns and worries with their colleagues.

We wanted to find a way of connecting the masses to our organisation while maintaining that family feeling. We also needed to recognise that we’re a growing organisation and that brings different challenges. All our messaging needed to be timely and consistent through the organisation too.

Matt Knibbs Head of People and Culture, Millennium Support

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