No. Standard customer support is included in our offering for all customers. However, customers can choose to upgrade to an extended support plan according to their needs.

Contracts are annual and can be set for a fixed period and renewed after that period ends, or customers can renew each year.

Yes. Staffbase NOW is currently being offered with no set-up fee before June 30th, 2020. The Employee Experience Intranet includes a substantial bundled discount when compared to purchasing Dynamic Pages, Front Door, People, and Processes as individual add-ons to the Employee App.

All of the features offered in the Employee App are included in the Employee Experience Intranet. Customers can start with the Employee App and upgrade to the Employee Experience Intranet later, or start with the intranet solution from day one.

Yes. We offer specific feature products you can buy as additions to your Employee App, some of which can also be added to the Employee Experience Intranet. Staffbase NOW customers are not able to purchase additional features for their solution. Contact us f you would like to purchase an add-on for your current plan.

Yes. Regardless of their solution, customers can purchase or remove add-ons, or switch to a different solution upon renewal.