Customer Success Manager

We are looking for a Customer Success Manager to support our customers in the NEMEA regions! In this role, you will be the first go-to person for our customers — and their satisfaction is highly important to us. Strong interpersonal but also analytical skills and great passion are key in making our customers successful!

Your tasks include:

  • Build and maintain strong day-to-day relationships with our customers and provide a superior customer experience.
  • Onboard new customers and guide them during the implementation process to create a successful product and proper usage.
  • Learn the customer’s point of view and their business and use cases to identify and evaluate upcoming needs.
  • Become a trusted advisor and proactively drive usage of our app.
  • Cooperate closely with other internal team members from other departments, such as development, product, and marketing.
  • Identify and uncover new business opportunities to expand the product.

Your profile:

  • You are a strong communicator with excellent problem-solving skills.
  • You have several years of working experience (2+) in a client-engaging environment such as Customer Success, Project Management, or B2B Consulting.
  • Excellent English skills, speaking and writing skills; Dutch skills are a great plus.
  • Experience in software sales, mobile, or SaaS is a plus!
  • Experience in working with communications teams, HR, and executives is a plus!
  • You are a self-starter, great team player, and you have tons of passion, humour, and enthusiasm.
  • You are a positive spirit with a success-oriented and creative mindset.
Amsterdam, Cologne, London
Customer Success Management