We are looking for a Customer Success Manager to support our customers in the DACH region! In this role, you will be the first go-to person for our customers — and their satisfaction is highly important to us. Strong interpersonal but also analytical skills and great passion are key in making our customers successful!
Your tasks include:
- Build and maintain strong day-to-day relationships with our customers and provide a superior customer experience.
- Onboard new customers and guide them during the implementation process to create a successful product and proper usage.
- Learn the customer’s point of view and their business and use cases to identify and evaluate upcoming needs.
- Become a trusted advisor and proactively drive usage of our app.
- Cooperate closely with other internal team members from other departments, such as development, product, and marketing.
- Identify and uncover new business opportunities to expand the product.
- You are a strong communicator with excellent problem-solving skills.
- You have several years of working experience (2+) in a client-engaging environment such as Customer Success, Project Management, or B2B Consulting.
- Excellent German and English speaking and writing skills.
- Experience in software sales, mobile, or SaaS is a plus!
- Experience in working with communications teams, HR, and executives is a plus!
- You are a self-starter, great team player, and you have tons of passion, humour, and enthusiasm.
- You are a positive spirit with a success-oriented and creative mindset.