Customer Success Operations Manager

Chemnitz − Dresden − Cologne − Berlin

We are looking for a Customer Success Operations Manager to join our diverse global team! This is a permanent full-time position and should be located in Chemnitz (HQ), Dresden, Cologne, Berlin or Amsterdam. In this role, you will report into a Sales and Customer Success Operations leader and work alongside colleagues from Business Tools and Systems and Sales Operations.

Your tasks include:

  • Process innovation and implementation (including process training) and administration of Salesforce as our Customer Success platform
  • Manage CSM compensation process
  • Support with department's OKR process and structure
  • Support planning and goal setting for our capacity planning
  • Support SVP with strategic Customer Success initiatives
  • Orchestrate cross-functional collaboration and represent Customer Success in the Revenue Operations Team
  • Run Customer Success analytics and support with executive reporting

Your profile:

  • You are a strong communicator with excellent problem-solving skills
  • You have several years of working experience (2+) in a client-engaging environment such as Customer Success, Project Management, or B2B Consulting
  • Excellent English speaking and writing skills
  • Experience the areas of Sales, Customer or Marketing Operations beneficial
  • A background in software sales, mobile, or SaaS
  • You are experienced in Salesforce administration
  • You are a self-starter, great team player, and you have tons of passion, humour, and enthusiasm
  • You are a positive spirit with a success-oriented and creative mindset