Junior Technical Consultant

About Staffbase

At Staffbase we believe that Internal Communication moves people, and people move companies. Our mission is to empower leaders and communicators to drive transformation through internal comms solutions, strategies, and insights. Our most recent Series E funding led by General Atlantic, officially launched us to 🦄  UNICORN 🦄  status!

We’re headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including Vancouver, Kelowna, New York, Amsterdam, London, and several locations in Germany! Our international team counts roughly 600 employees from 45+ nationalities and we have a growing base of 1000+ enterprise customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.


We are growing our Customer department, which includes Customer Care Agents, Customer Success Managers, Technical Support Engineers, Consultants, and Frontend Developers. We are looking for an additional Junior Technical Consultant who will play a key role in engaging and helping the customers with all upcoming technical issues, along with your department colleagues.

What you’ll be doing:

  • Be the technical contact starting from our kick-off call until the app is finally launched
  • Work closely with our after-sales department (Technical Support Engineers)  to find the best setup for our customers’ integration needs
  • Help the customers implement their technical use cases
  • Consult customers regarding our APIs, architecture recommendations, and implementation approaches
  • Partner with the Customer Success Manager and the Project Manager to provide an excellent technical onboarding process for new customers
  • Get comfortable with our product and tools to help our customers with a problem-solving and high customer-service orientation
  • Develop partnerships and be the first point of contact regarding integrations, technical solutions, or security questions

What you need to be successful:

  • Excellent communication skills and enjoyment in working with customers directly
  • Ability to understand technical concepts and effectively communicate them to non-technical people
  • Basic knowledge of web development, preferably knowledge with HTML/CSS and at least one programming language like JavaScript, Java, PHP, or NodeJS
  • Ready to work with the command line tool and application logs to troubleshoot issues
  • Beginner experience with enterprise software and common concepts/integrations is a plus: SAP, Workday, Single Sign-on, Active Directory, etc.
  • Knowledge about security and compliance topics in a SaaS environment is a plus
  • First customer-facing work experience is a big plus
  • Business fluent German and English skills both in written and spoken

Our Global Benefits

Employee Stock Option Plan (ESOP)

Staffbase offers you a benefit plan which entitles you to an ownership interest in stock options in the company. We’re in business to create value for our shareholders and we want our employees to benefit from that shared success as well.

Ongoing Learning

We thrive on personal and professional growth. Every employee gets €1,800/$2,200/£1,650 per year to spend on personal and professional development.

Feel Good Fridays

Summertime means extended vacation time at Staffbase! During August we run the 4-days workweek which means that during this month Fridays are off for all employees.

Flexibility

When it comes to your personal life, it’s not our place to dictate your schedule. We offer flexible work-from-home and full- or part-time options.

Parental Leave

We recognize that one of the most special events in an individual’s life is the birth or adoption of a child. We offer paid parental leave options for all employees.

Read more about our benefits here.

We Love Diversity – Equal Employment Opportunity

Our platforms are for everyone, and so is our workplace. We are passionate about equity, inclusion, and diversity at Staffbase. Read more about our policies here.

Berlin, Chemnitz, Cologne, Dresden, Leipzig, Munich
Onboarding