Customer and Partner Community Manager - 12 month Fixed term contract (in London)

About Staffbase

In a polarized world, we inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication so they can thrive in the Narrative Age. Our award-winning communications channels – intranet, employee app and email – deliver experiences that drive engagement and inspire hearts and minds.

We’re headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.


We are seeking a dynamic and experienced Customer and Partner Community Manager to join our team at Staffbase. In this role, you will be responsible for building and maintaining vibrant communities for both our partner network and customer base. You will play a key role in fostering engagement, facilitating collaboration, and driving value within these communities.  This is a 12 month fixed term contract.  

What you’ll be doing 

  • Community Building: Develop and execute strategies to build and grow active communities for both partners and customers around the Staffbase platform
  • Engagement & Interaction: Foster a sense of belonging and facilitate meaningful interactions among community members through various channels, including forums, groups, partner portal, events, and community platforms.
  • Content Creation: Work with the content marketing team and contribute to the generation of engaging and relevant content, including articles, discussions, webinars, and tutorials, to stimulate discussions, address member needs, and showcase best practices.  
  • Relationship Management: Cultivate strong relationships with customers and partners to understand their needs, gather feedback, and advocate for their interests within the organization. Develop a customer advocacy as well as a partner ambassador program to encourage and reward active community participation.
  • Moderation & Support: Monitor community activity, respond to inquiries, and provide timely support and assistance to community members, ensuring a positive and inclusive experience for all participants.
  • Community Growth: Implement strategies to attract new members and drive community growth, including targeted campaigns, referral programs, and partnership initiatives.  
  • Analytics & Reporting: Track and analyze key performance metrics, such as engagement levels, user feedback, and community growth, to assess the effectiveness of community initiatives and inform decision-making.
  • Training & Education: Provide training and educational resources to community members (partners and customers) to maximize their understanding of the Staffbase platform  
  • Collaboration & Alignment: Collaborate closely with cross-functional teams, including marketing, sales, product, enablement, and customer success, to align community initiatives with business goals and strategic objectives.
  • Portal administration: Co-create and manage the Staffbase engagement portal for partners and customers

What you need to be successful 

  • Proven experience in community management, preferably in the software/technology industry.
  • Excellent written and verbal communication skills, with the ability to engage and inspire diverse audiences across the globe.
  • Strong interpersonal skills, with a passion for building relationships and fostering collaboration.
  • Solid understanding of social media platforms, online forums, and community management tools.
  • Analytical mindset, with the ability to track, measure, and report on community engagement metrics.
  • Creative thinker with the ability to generate innovative ideas and content to drive community engagement.
  • Self-motivated and proactive, with the ability to work independently and thrive in a fast-paced, dynamic environment.

What you'll get

  • Competitive Compensation - we offer attractive salary packages including an Employee Stock Option Plan. 
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of £1356. 
  • Growth Budget - all employees get a yearly budget for external training of £900. 
  • Wellbeing - in addition to yearly vacation days of 30 days p.a., we’re running a 4-day-work week every year in August with full payment. 
  • Support - we’re offering a Company Pension and Private Medical Insurance incl. Dental. Parents can get 12 weeks of paid parental leave. 
  • Sports & Health - You can lease a bike with Staffbase. The offices are equipped with fruits, drinks and snacks. 
  • Team Building - Regular team and office events including the yearly Staffbase Camp.
  • Volunteers Day - you’ll get one day off per year for supporting a social project. We will donate a small amount for that project in addition. 
  • Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid. 

Location

Our flexible London co-working spaces span across the city. The growing team (including experts from all departments and most of our C-level) meets regularly for collaboration and is open to socialize in after work activities.

London
Partner Management