Project Manager - Customer Onboarding DACH

Chemnitz − Dresden − Cologne − Berlin

We are looking for a Project Manager to join our DACH Customer Onboarding team. In this role you will be responsible and accountable to onboard new customers and guide them during the implementation process to create a successful product and proper usage. Strong interpersonal but also analytical skills and great passion are key in making our customers successful!

Your tasks

  • Plan, document and execute all phases of the onboarding project
  • Act as a trusted advisor for our customers, by providing first class service through project management excellence and transparent communication across all project-stages towards the customer
  • Track and report required project deliverables
  • Learn the customer’s point of view, their business and use cases to identify and evaluate upcoming needs
  • Be the main responsible person for each new app and eventual future development by coordinating internal resources from other teams (Customer Success Management, Customer Care, Sales, Development, Product and Marketing) during the different phases of the onboarding project
  • If necessary, escalate and funnel potential problems within our internal processes to a quick solution

Your profile:

  • Deeper knowledge of project management techniques (agile and classical approach) just as project management frameworks and according skill set  
  • Fluent in German and English
  • Experience in IT environment as well as IT projects 
  • Strong communicator with excellent problem solving skills
  • More than 3 years of working experience in a client engaging environment, such as Project Management, B2B Consulting or Customer Success Management
  • Self-starter attitude and great team player with tons of passion, humour and enthusiasm
  • Positive spirit with a success oriented and creative mindset
  • Readiness to travel (approximately 10%)

Nice to have:

  • Project management certifications (e.g. SCRUM, PRINCE2, PMI)
  • Experience in Software Sales, Mobile or Saas is a plus
  • Experience in working with communications teams, HR, and executives is a plus