Professional Service Consultant

Chemnitz − Dresden − Cologne

Our Customer Success department supports customers through scaled service delivery & operations. Here you will find deep product expertise combined with analytical skills. We strive to design and manage scalable processes that help our customers revolutionizing their employee experience (EX) while using the latest SaaS technology.

Having a customer-focused mindset you will be the creative troubleshooter who ensures that clients are utilizing our EX solution in the most efficient and effective way. As a Professional Service Consultant, you will have the key role in engaging and helping customers with business and technical consulting regarding their employee communication and employee engagement strategy.

Responsibilities

  • Work closely with our customers success department to find the best setup for our customer needs
  • Consult customers regarding their employee communication and employee engagement strategy
  • Play a key role in helping our customers as a product expert with a strategic mind and high customer-service orientation
  • Organize, perform and follow-up workshops with our customers
  • Develop a content strategy for our e-learning platform and other technology touch points for our customers
  • Support of our pre-sales team

Requirements

  • You make things happen and you're a creative problem solver, track record of success as an individual contributor
  • You have several years of working experience (2+) in people-engaging topics such as EX Consultancy or EX strategy design
  • Strong writing and presentation skills
  • Excellent English, as well as German speaking and writing skills 
  • Experience in software sales - mobile or SaaS is a plus!
  • Experience in working with communications teams; with HR and executives is a plus!
  • You are a self-starter, great team player and you have tons of passion, humor and enthusiasm
  • You are a positive spirit with a success-oriented and creative mindset