Senior UX Researcher

About Staffbase

At Staffbase we believe that Internal Communication moves people, and people move companies. Our mission is to empower leaders and communicators to drive transformation through internal comms solutions, strategies, and insights. Our most recent Series E funding led by General Atlantic, officially launched us to 🦄  UNICORN 🦄  status!

We’re headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including Vancouver, Kelowna, New York, Amsterdam, London, and several locations in Germany! Our international team counts roughly 600 employees from 45+ nationalities and we have a growing base of 1000+ enterprise customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.


Senior UX Researcher 

We are looking for experienced Senior UX Researchers to join our growing UX team!

Staffbase is the leading internal communication platform with one of the most successful intranet apps in the world. We provide thousands of customers with the features they need to reach and engage their employees. Together (yes we mean you!), we can make the voices of millions of employees around the world heard. Your research drives product development in the right direction and makes our UX shine.

We love people who are keen to support the entire product development process. We are looking for someone who has broad experience with the full spectrum of research methods. Your research activities will range from generative to evaluative work, from attitudinal to behavioral studies, using qualitative and quantitative methods. If you additionally have the ability to work with minimal direction and to network proactively, you are exactly the right person to join us.

You will work closely with a team of passionate, curious, and user-centric UX Researchers and Product Designers, as well as with Product Managers and Product Leadership. Our Product team delivers the world's best internal communication platform by working closely with our customers and better understanding their needs. Our customers consider Staffbase the heart of their internal communication and employee experience.

This role will be reporting to one of our UX Research Leaders.

This is a permanent position and can be located anywhere in Germany.

 

What you’ll be up to:

  • Use an extensive repertoire of generative and evaluative, qualitative and quantitative research methods to help build a deep understanding of our users and clients, including but not limited to interviews, surveys, remote usability testing, heuristic evaluations, card sortings, lab studies, and field research 
  • Make sure the right research questions are asked and guide the product teams to take action aligned with your research findings - inspire them and help them develop solutions that delight our customers
  • Proactively identify knowledge gaps, opportunities, and risky assumptions across the product and provide research to address them
  • Collaborate with Product Designers, Product Managers, Data Scientists, and Design Leadership to ensure that your research findings provide your colleagues with the insights to make user- and data-informed decisions 
  • Be the voice of our users and customers, ensuring that we are constantly solving real problems for them while delivering high-quality, delightful experiences
  • Create and implement long-term research plans that align with and support business strategy and user experience goals
  • Engage various stakeholders and bring people together in structured workshops and activities to organize research questions, communicate your research findings, or build UX deliverables
  • Provide mentorship to product designers and product owners to grow the practice of research within the product team

 

What you’ll come with:

  • 4+ years conducting UX Research studies, ideally in a B2B SaaS environment or similar
  • Autonomously organize yourself, taking full ownership of and responsibility for your work
  • Ability to plan, conduct and analyze mixed methods research that effectively combines quantitative and qualitative research
  • Experience conducting a variety of strategic research studies (like generative and explanatory research)
  • Excellent communicator, speaking with technical or non-technical people alike, both verbally and in written English
  • Nice to have: Experience with mentorship and/or running research enablement programs

We understand that new colleagues come in all different designs and shapes. Even if you don’t cover all points, we’d love to hear from you!


Our Global Benefits

Employee Stock Option Plan (ESOP)

Staffbase offers you a benefit plan which entitles you to an ownership interest in stock options in the company. We’re in business to create value for our shareholders and we want our employees to benefit from that shared success as well.

Ongoing Learning

We thrive on personal and professional growth. Every employee gets €1,800/$2,200/£1,650 per year to spend on personal and professional development.

Feel Good Fridays

Summertime means extended vacation time at Staffbase! During August we run the 4-days workweek which means that during this month Fridays are off for all employees.

Flexibility

When it comes to your personal life, it’s not our place to dictate your schedule. We offer flexible work-from-home and full- or part-time options.

Parental Leave

We recognize that one of the most special events in an individual’s life is the birth or adoption of a child. We offer paid parental leave options for all employees.

Read more about our benefits here.

We Love Diversity – Equal Employment Opportunity

Our platforms are for everyone, and so is our workplace. We are passionate about equity, inclusion, and diversity at Staffbase. Read more about our policies here.

Amsterdam, Berlin, Chemnitz, Cologne, Dresden, Leipzig, Munich
Product