Senior Solutions Engineer (in Sydney)

About Staffbase

In a polarized world, we inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication so they can thrive in the Narrative Age. Our award-winning communications channels – intranet, employee app and email – deliver experiences that drive engagement and inspire hearts and minds.

We’re headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.

We are seeking a talented and experienced Senior Solutions Engineer to join our dynamic team in Sydney, Australia. As a Senior Solutions Engineer at Staffbase, you will play a crucial role in understanding our clients' needs, architecting solutions, and ensuring successful implementation of our employee communication and engagement platforms. This is a unique opportunity to work with cutting-edge technology and collaborate with clients across various industries.

What you’ll be doing

  • You work with our Account Executives to build and deliver engaging demos to prospective customers that spark excitement.
  • You work with our prospective customers to find the best technical setup for their internal communications needs and remove technical obstacles to winning deals.
  • You run technical evaluations of the Staffbase platform and consult on different integration methods.
  • You consult prospects regarding our APIs, our architecture recommendations and implementation approaches.
  • Crafting and building RFP response documents which position the Staffbase product in the best possible manner.
  • Be the technical lead starting from our kick-off call until the Staffbase solution is finally launched
  • Work closely with our customers after-sales department (Technical Support Engineers)  to find the best setup for our customer integration needs
  • Oversee and support technical implementation tasks for new customers
  • Consult customers regarding our APIs, architecture recommendations and implementation approaches
  • Partner with the Customer Success Manager and the Project Manager to provide an excellent technical onboarding process for new customers
  • Play a key role helping our customers as a product expert with a strategic mind and high customer-service orientation

 

What you'll need to be successful

  • You’re excited about building something from the ground up while having the backing and resources of a billion dollar company. As part of a fast growing team you’re not afraid to leave the typical scope of your role if needed.
  • Bachelors or master’s degree in information science, Information Systems, Business Engineering, or role/technical experience to replace degree requirements
  • 5-10years of experience in a similar role, (SaaS pre-sales/solutions engineering/solutions consulting)
  • Deep understanding of cloud technologies and the value proposition vs. an on-prem solution.
  • While you’re not required to be a full stack engineer, you should have a general understanding of web development and knowledge of common technologies. You shouldn’t be afraid to whip up an MVP that interacts with our APIs.
  • Solution-focused understanding of REST APIs and how to interact with them
  • Experience with enterprise software and common concepts/integrations is a plus: SAP, Workday, Single Sign-on, Active Directory, etc.
  • You bring the ability to quickly understand technical concepts and effectively communicate them to technical and non-technical people
  • Excellent English communication skills (verbal, written, presentations)
  • Expertise with web development, preferably knowledge with HTML/CSS and at least one programming language like JavaScript, Java, PHP, NodeJS
  • Comfort using the command line or application logs to narrow down issues with technical integrations on either side
  • Knowledge about security and compliance topics in a SaaS environment is a plus

What you'll get

 

  • Competitive Compensation - we offer attractive salary packages including an Employee Stock Option Plan 
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of 2400 AUD. 
  • Growth Budget - all employees get a yearly budget for external training of 1600 AUD. 
  • Wellbeing - in addition to yearly vacation days of 30 days p.a., we’re running a 4-day-work week every year in August with full payment. 
  • Support - we’re offering support on private health insurance. Parents can get 12 weeks of paid parental leave. 
  • Team Building - Regular team and office events including the yearly Staffbase Camp
  • Volunteers Day - you’ll get one day off per year for supporting a social project. We will donate a small amount for that project in addition.
  • Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid.
Location

Sydney is not only Australia's largest city, but also home to one of the first office locations for Staffbase in Australia. The iconic Bridge, Opera House, Harbour, Bondi Beach, but also the little corners, backstreets, buildings, natural environment and people, make this place special. Keep your eyes peeled for the new office address!

Sydney
Sales