Contract Sales Operations Analyst (in New York)
About Staffbase
In a polarized world, we inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication so they can thrive in the Narrative Age. Our award-winning communications channels – intranet, employee app and email – deliver experiences that drive engagement and inspire hearts and minds.
We’re headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.
We are looking for a Sales Operations Analyst who will primarily focus on maintaining data integrity and hygiene within our Salesforce CRM. Additionally, a key responsibility of this role will be to ensure the fair and efficient distribution of inbound marketing leads to our Sales Development team. The ideal candidate will have a strong understanding of Salesforce best practices, excellent communication skills, and the ability to collaborate effectively across departments.
This is a 6 month contract role.
What you’ll be doing
- Maintain and optimize Salesforce database to ensure data integrity and hygiene
- Develop and implement lead assignment rules to fairly distribute inbound marketing leads to the SDR team.
- Collaborate with Marketing Operations to establish lead qualification criteria
- Monitor lead distribution processes to identify and address issues or bottlenecks
- Generate reports and analyze data related to lead distribution and sales performance
- Support data quality maintenance and perform adjustment processes in Salesforce
- Identify operational requirements and opportunities for improvement
- Develop and maintain business process documentation that enables user training on all revenue related systems
- Provides support for communications to sales team members on process and tool adoption/optimization
What you’ll come with
- Salesforce certified administrator or Salesforce advanced administrator certification
- Strong understanding of Salesforce best practices and data management principles
- Analytical mindset with the ability to generate reports and analyze data to drive decision making.
- Strong technical capabilities and have the ability to translate technical issues across different business units
- Ability to thrive in a fast-paced dynamic environment and manage multiple priorities effectively
- Attention to detail around documentation and data quality
What you'll get
- Competitive Compensation - we offer attractive salary packages including an Employee Stock Option Plan.
- Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608.
- Growth Budget - all employees get a yearly budget for external training of $1200.
- Wellbeing - in addition to 30 days PTO and 10 wellness days, we’re running a 4-day-work week every year in August.
- Support - we’re offering a 401(k) plan and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave.
- Snacks - The offices are equipped with fruits, drinks and snacks.
- Team Building - Regular team and office events including the yearly Staffbase Camp
- Volunteer Day - you’ll get one day off per year for supporting a social project. We will donate a small amount for that project in addition.
- Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid.
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in New York City. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $70,000 - $80,000 base salary per year. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).
Location
New York, New York! The Big Apple! The city that never sleeps! If you can make it there, you can make it anywhere! Diversity, energy, excitement, opportunity . . . New York City has so many great qualities that it’s hard to know where to start. When Staffbase made the jump across the pond in 2016, we knew our first office had to be in the city so nice they named it twice! Our offices are conveniently located near the historic Pennsylvania Station. We currently have more than 44 employees in NYC — and counting!