Companies worldwide improve the employee experience with Staffbase

Employee communications app built for Adidas Group
T-Systems MMS
Staffbase Employee App Customer Audi Brussels
Staffbase Employee App Customer Daimler
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    What is an employee experience platform?

    An employee experience platform (or EXP) is a digital tool or suite of tools designed to enhance and streamline the employee journey within an organization. It integrates various HR processes, communication channels, and employee engagement initiatives into a single platform. EXPs aim to provide a cohesive and personalized experience for employees, spanning from recruitment and onboarding to performance management and career development, ultimately fostering a positive workplace culture and improving overall employee satisfaction and productivity.

5 reasons to improve the employee experience

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Increased Employee Engagement

A positive employee experience leads to higher levels of engagement. Engaged employees are more motivated, committed, and productive, ultimately driving better business results.
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Enhanced Talent Retention

Improving the employee experience can help organizations retain top talent. When employees feel valued, supported, and satisfied with their work environment, they are more likely to stay with the company, reducing turnover costs and preserving institutional knowledge.
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Boosted Productivity and Performance

A better employee experience often correlates with increased productivity and better performance. When employees have the necessary tools, resources, and support to do their jobs effectively, they can perform at their best and contribute more effectively to organizational goals.
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Positive Employer Brand and Reputation

Organizations that prioritize employee experience tend to have a positive employer brand and reputation. This can attract top talent, as job seekers are more inclined to apply to and stay with companies known for providing a great workplace environment.
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Innovation and Creativity

A supportive and inclusive employee experience fosters a culture of innovation and creativity. Employees feel empowered to share ideas, take risks, and collaborate across teams, leading to the development of new solutions, products, and processes that drive organizational growth and success.

8 key features of an employee experience platform

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A Single, Unified Touchpoint

A user-friendly interface can integrate various HR processes, communication channels, and employee engagement tools into a single platform for easy access and navigation.

Personalization

Customization options allow employees to personalize their experience based on their roles, preferences, and needs, ensuring relevant information and resources are always readily available.

Communication and Teamwork

Tools for facilitating communication, collaboration, and knowledge-sharing among employees, teams, and departments, regardless of their location or time zone.

Feedback and Surveys

Built-in feedback mechanisms and survey tools gather employee feedback, sentiments, and suggestions, enabling organizations to continuously improve the employee experience based on honest insights.

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Learning and Development

Access to training modules, courses, and learning resources support employee skill development, career growth, and continuous learning within your organization.

Recognition and Rewards

Features for recognizing and rewarding employee achievements, contributions, and milestones, foster a culture of appreciation and motivation.

Onboarding and Offboarding

Seamless pre-boarding and onboarding processes for new hires, including access to training materials, an overview of team members, and all necessary paperwork, as well as offboarding features to facilitate smooth transitions when employees leave the organization.

Analytics and Insights

Analytics dashboards track key metrics, trends, and patterns related to employee engagement, satisfaction, performance, and retention, allowing organizations to make data-driven decisions and measure the impact of their employee experience initiatives.

Employee experience software turns employees into fans

Share persona-driven news
Send relevant corporate news in the language of your audience, and local news that’s targeted at the issues that matter most to your employees.
 
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Tell authentic stories
Broadcast leadership comms or hold town hall meetings; get valuable feedback with surveys and comments; and champion your purpose, values, and mission.
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Get personal
Understand your employees on a personal level throughout the employee journey and let them know that they’re an important part of a team.
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An employee experience platform builds connections and creates belonging

Grow communities
Social walls let people engage with their company and with one another-the regional office, the factory floor, the retail store-wherever they work.
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Create connections
Transcend corporate hierarchies, encourage interaction and sharing, and promote secure, customizable group chats-boosting employee engagement and transforming your people into loyal ambassadors.
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Encourage feedback
Unfiltered, anonymous surveys will reveal what your people feel and think, while pulse checks will provide immediate insight into the state of your workforce.
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Connect the dots for your employees so they don’t have to

Create relevant experiences
The employee journey features engaging touchpoints, not browser tabs. Engage your entire workforce with personalized, practical experiences that ignite passion and fulfill purpose.
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Drive legacy system usage
Don’t waste resources training your employees to use legacy software. Motivate them to finish the job by offering a consumer-grade experience through a single point of access for company software.
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Save valuable time
Access context-based information quickly via search, and provide easy-to-use help desk ticketing, useful onboarding assets, employee self-services, handbooks, FAQs, corporate policies, and more.
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Empower people with the right information at the right time

Provide more than an intranet
Set your people up for success by making it easy for them to access the information they need to do their jobs. Empowering employee excellence by sharing timely and relevant knowledge critical to their roles will drive company success.
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Let people find one another
Org charts, team overviews, personalized project status reports, your company directory, and an organizational Who’s Who. Everything you need to help your people find the people who can help them be their best.
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Offer help when people need it
Sharing information immediately is crucial in times of crisis. “Mark as Safe” check-ins, Push Notifications and emergency alerts, and an acknowledgment function can contain or even prevent accidents before they happen.
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The toolset for really taking care of your employees is Employee Experience management, and 90 percent of CEOs will give a mandate to the HR function to set it up.

Volker Jakobs Leader in the human-centered future of work

Discover the benefits of the Staffbase Employee Experience Platform today

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Frequently Asked Questions about Employee Experience Platforms

An employee experience platform is a unified digital solution that integrates essential HR processes, communication channels, and engagement tools to enhance employee satisfaction, productivity, and growth through personalized experiences and continuous feedback mechanisms.
An employee experience platform (EXP) is a comprehensive solution designed to optimize every aspect of the employee journey, integrating HR processes, communication channels, feedback mechanisms, learning tools, and wellness initiatives, while an employee engagement platform focuses specifically on strategies to measure and improve employee engagement levels within the organization.
An EXP contributes to a positive workplace culture by providing a unified and personalized digital environment that fosters transparency, collaboration, and continuous, actionable feedback, thereby promoting employee engagement, well-being, and growth opportunities and ultimately cultivating a sense of belonging, trust, and satisfaction among employees.
Look for features such as unified interface, personalized experiences, feedback mechanisms, enhanced communication tools, and learning and development resources to ensure a comprehensive and effective employee experience platform.
An internal communication solution can significantly influence the employee experience by facilitating transparent, timely, and two-way communication, fostering alignment with organizational goals and a sense of belonging, ultimately enhancing engagement, productivity, and overall satisfaction among employees.
Yes, there are mobile employee experience platforms specifically designed to cater to the needs of non-desk workers, providing them with access to essential HR processes, communication channels, feedback mechanisms, training resources, and other relevant tools through mobile applications, ensuring connectivity, engagement, and productivity even for employees who are not primarily desk-based.
Gartner Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.