The Digital Gateway at DHL Group for 600,000 Employees Worldwide

About the Company

Headquarters:

Bonn, Germany

Founded:

1995
(Deutsche Post AG)

Company size:

approx. 600,000

Industry:

Logistics

DHL Group

DHL Group is a global company with 600,000 employees in 220 countries. The company has introduced the Smart Workspace aimed to offer all employees a uniform digital and, above all, global communications platform as a gateway to the digital corporate world. Desk employees as well as operational employees such as mail and parcel delivery staff without a digital workplace now have access to the company intranet with their private smartphones, tablets, or PCs.

The most important success factor in the introduction of new digital solutions is “enabling employees,” which DHL Group has solved with a 4C engagement concept: Smart Campaign, Smart Curriculum, Smart Center, and Smart Communities.

Challenges

Non-Desk Workers

300,000 frontline employees had no access to the company-wide intranet.

Digital Change

Employees without intranet access were excluded from digital progress.

Speed

The project shouldn’t need much coordination effort to provide quick results and should be easily expandable.

Personalization

All employees should be reachable with personalized information (including push notifications).

“The Smart Connect app is a game changer creating a fully new employee experience. For the first time, all 600,000 Colleagues across the DHL Group can access the information and apps they need on a single platform where and whenever they want.”

Smart Workspace in Numbers

375000

active Users
(Smart Connect)

220

countries where Smart Workspace has been enrolled

different languages can be chosen within the platform

4C Engagement Concept

Smart Campaign

The global rollout campaign to make all employees aware of Smart Workspace.

Smart Curriculum

A series of videos and simple e-learning sessions explaining the use cases of the new platform.

Smart Center

The place to find all information and use cases about the Smart Workspace in 20 languages.

Smart Communities

The ability of the entire workforce to exchange information with each other digitally.

Critical Success Factors

Holistic solution

An Integrated Employee Experience Platform replaces widespread tool usage.

Simplicity

Staffbase as a unified Front Door Intranet, employee experience platform, and gateway to the new Smart Workspace. It features optionally personalized content for all users (for example, global news on company strategy, a global employee survey, local content in local language), available on both mobile and desktop devices.

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Professional project management

Smart Workplace is guided by a central, agile project team consisting of members from HR, IT, Internal Communications, and other divisions, all supported by champions from the different countries.

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How the employee experience platform "Smart Workspace" replaced a complex tool mix

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DHL Group is able to reach all employees digitally for the first time. This enables a much stronger sense of togetherness and opens up the opportunity to provide all employees with relevant content that makes their daily work easier.

Norbert Schäfer We-Experience

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