Learn what a heuristic evaluation is and how to run one to reveal what’s holding your intranet back and how to prioritize changes that improve engagement and self-service.
The digital front door for your company
News, tools, and tasks in employees’ pockets
Internal newsletters at enterprise scale
Create once, publish everywhere
Trusted answers and actions for every employee
One source of truth for internal comms
Connect your tools and AI agents via MCP and A2A
Teams, SharePoint, Outlook, Copilot, and Viva Engage
Get IT help and submit requests in Staffbase
Works with the Google tools your teams already use
Request leave, check balances, and get HR answers
Assigned learning that reaches the frontline
Senior Strategic Advisor
Karen Downs is a seasoned intranet strategist and content management expert, currently serving as Senior Strategic Advisor for Staffbase since April 2024. She brings deep experience from roles at NYU Langone Health, H&R Block, and Sprint Nextel, and holds a BA in Psychology from the University of Missouri–Kansas City.
Learn what a heuristic evaluation is and how to run one to reveal what’s holding your intranet back and how to prioritize changes that improve engagement and self-service.
Move beyond bounce rates. Discover 12 internal comms metrics that prove strategic value and help secure a seat at the leadership table.
Discover what intranet governance is and why it matters by breaking down the specific components to build the right governance model.
Struggling to increase intranet usage? Discover real examples, data-driven strategies, and tips to boost engagement across your organization.