Service & Knowledge Delivery

The right information. The next action. In the moment it matters.

Delivered proactively or on demand, so employees can move work forward without switching systems.

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Trusted by over 1500 enterprise customers worldwide

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From question to action, in one flow

Employees shouldn't have to bounce between systems to complete simple requests. With Staffbase Navigator, replace disconnected systems and incomplete answers with a single, guided flow from question to completion.

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Answer with context

Surface trusted, policy-backed answers, not generic results

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Guide the next step

Embed forms, workflows, and services directly in the response

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Eliminate back-and-forth

No tickets or emails required to get things done

Workflows that keep work moving

From HR questions to operational tasks, connect knowledge and workflows so employees can move from answer to action without friction.

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Shift & Schedule Support

Centralized access to schedules, shift changes, and time-off requests. Integrated workflows route requests to managers and keep teams aligned.

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HR & Pay Questions

Consistent answers to pay, benefits, and policy questions, grounded in HR systems and documentation. Direct connections to update information or submit requests without HR intervention.

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Safety & Incident Reporting

Structured incident reporting with embedded safety protocols. Submissions routed instantly to the right teams with full context captured.

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Task Execution

Standardized checklists, audits, and daily workflows accessible in one place. Guided task completion ensures consistency across locations and roles.

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Onboarding & Training

Clear onboarding journeys with required steps, content, and training in sequence. Progress tracked across systems to ensure completion and compliance.

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Equipment & Maintenance Requests

Streamlined process for reporting issues, requesting repairs, and ordering supplies. Requests automatically routed, tracked, and resolved across systems.

Connected to the systems that power work

Staffbase connects to the systems where work actually happens, so employees can complete tasks instantly.

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Knowledge & Content Systems

Pull from external sources like SharePoint or Google Drive in addition to your intranet to deliver accurate answers. Every response is grounded in validated company information, not generic AI output.

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Workflow & Automation Systems

Execute processes across systems using tools like Power Automate, ServiceNow workflows, and APIs. From submission to approval to completion, every step happens seamlessly with no manual follow-up required.

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Core Business Systems

Connect to HR, IT, and operations systems like Workday, SAP SuccessFactors, and ServiceNow. Surface employee data, trigger requests, and complete approvals without sending employees into separate portals.

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Frequently asked questions, answered