LET'S MAKE YOUR MOVE TO THE NEW STAFFBASE EMAIL

We want to ensure that you retain all the progress you've made. The current Email solution will move into maintenance mode in 2026, during which only critical fixes will be provided. It will eventually be deprecated. There are no additional costs associated with the migration, and you can continue using your existing Email solution until the transition is fully complete.

You can find an overview of what is included/excluded with the migration here.

The efforts level for IT is low to mid – depending on the current setup. Various basic IT-tasks (verification of sending domains, allowlisting, SSO setup, Entra ID / Workday integrations) are similar to the initial implementation in Email Classic.

Not automatically, but you can re-run the migration self-services to make sure your new platform is up to date before making the full switch.

We’ve prepared a Staffbase Email course in our eLearning platform – suitable for Admins and Editors. If you aren’t registered to Staffbase Campus yet, please use this link first.

“Aliases” are now called “sender addresses” and “sender names”. They are set up on folder level. You can find an overview of how flexible sender addresses are used here.

You can find a summary of how to set up custom domains here. Important: This self-service feature is currently not available for customers with Staffbase App / Intranet and Email (combined cases).

You can find a comprehensive overview in the Governance slide deck provided in the Resource Library. For more detailed information you can also check out:

• Spaces are primarily for organizing content and delegating administrative rights for managing sub-folders. You can find more information here.

• Folders are where the actual email creating, scheduling and sending happens. You can find more information here.

User Groups are crucial for targeting emails and can be managed manually or automatically. You can find more information here.

If you only use Staffbase Email, you can find more information here.

If you also use the Staffbase App / Intranet, you can find more information here.

It needs to be set up again as a one-time self-service task. Here's a guide. Please also check the overview of what is included/excluded with the migration.