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How Healthscope used Staffbase to keep 19,000 healthcare employees informed, connected and heard through one of the most challenging periods in its history.
70.8%
Weekly stickiness
76.6%
Monthly-to-weekly retention
72.2%
News post engagement
Founded in 1985, Healthscope is a leading Australian private healthcare provider, operating 38 hospitals and employing more than 19,000 people as of April 2026. With teams working across different locations and shifts, effective communication is essential to keeping employees informed and connected. During significant organisational change, communication has also played a critical role in building trust, supporting employees and keeping patient care at the heart of everything.
With thousands of healthcare professionals working across hospitals, rotating shifts and regional locations, reaching everyone consistently was a challenge. Limited desktop access, different languages and varying work schedules made inclusive communication even more complex.
Multiple legacy systems and fragmented communication channels made it difficult to share consistent information across the organisation. SharePoint licensing restrictions also limited frontline employees' access to important resources.
During significant organisational uncertainty, employees needed more than occasional updates. Transparent leadership communication, timely information and a trusted source of truth were essential to keeping people informed, connected and supported.
The past 12 months have reinforced just how important communication is when an organisation is navigating significant change. Our people are caring for patients every day, often while dealing with uncertainty themselves, so our priority has been to make sure they feel informed, connected and heard. We’ve focused on creating a place where people can access the information they need, hear directly from leaders, share feedback and, just as importantly, stay connected to the people and stories that make Healthscope what it is. In challenging times, that sense of connection and community really matters.”
Brodie West
Corporate Communications Manager
With a mobile-first platform, Staffbase gave Healthscope's 19,000 employees easier access to important updates, regardless of their role, location or shift. Multilingual features helped make communication more inclusive for its diverse workforce.
Staffbase brought fragmented communication channels together in one central hub. Seamless Microsoft 365 and SharePoint integration meant frontline employees could access essential information without needing additional Microsoft licences.
During significant organisational change, Staffbase provided a trusted space for leadership updates, employee feedback and two-way communication, helping teams stay informed, connected and focused on patient care.
When Healthscope entered receivership 12 months ago, we knew that one of our most important jobs was to maintain the trust and support of our people. As we’ve gone through this journey, we haven’t always been able to provide certainty or the answers people wanted, but we have made sure our people heard from us first, understood what was happening and felt connected to the organisation and each other. It’s hard to imagine how we would have done this without the Staffbase app
Alistair Marshall
General Manager Communications
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