Max Burgers: From Printed Newsletters to a Thriving Digital Community

Max Burgers now connects with all its employees in a clear and engaging way, making their unique company culture even stronger, thanks to Staffbase.

Outdoor view of a Max restaurant with patio seating, alongside a smartphone screen showing the Max app interface for ordering food.

Headquarters:

Stockholm, Sweden

Founded:

1968

Company size:

7,500+

Industry:

Food Service

Max Burgers

Max Burgers, founded in 1968 in northern Sweden, quickly grew from a single restaurant into one of the country’s most beloved burger chains. Today, it’s a global brand with over 170 locations, 7,400 employees, and €400 million in annual turnover. Still family-owned, the company is led by the founder’s sons, continuing a legacy of quality and customer satisfaction.

Smiling woman in a vintage fast-food uniform holds a tray with a burger, fries, and drink in front of a Max restaurant.

The Challenge: Email overload and lack of strategic alignment

engagement icon

Communication heavily relied on printed magazines issued only five times a year

Fragmentation icon

Fragmented comms and no central place

Company size icon

Dispersed, mainly front-line/on-the go restaurant employees

Growth icon

Growing need for scalable, effective communication due to rapid global expansion

Implementing Staffbase significantly improved our ability to communicate directly and authentically with all our employees. Our leadership engagement and employee interactions have reached unprecedented levels.

Max Burgers logo
Leadership Team
Max Burgers
Two chefs in white uniforms stand in a modern kitchen with wooden accents and round pendant lights.

Results in Numbers

97 %

employee registration rate on the platform

86 %

monthly activity rate

11 months

from kickoff to launch

The Solution: Unifying, Engaging, and Data-Driven Internal Communications

  • Centralized and interactive digital platform replacing fragmented print and ad-hoc channels

  • Comprehensive onboarding strategy, including competitions and simplified registration

  • Strong and visible support from top leadership and company owners

  • Data-driven approach to measure and enhance engagement consistently

  • Targeted content strategy

  • Localised content: dedicated restaurant pages - Prioritising frontline workers from the start ensured the platform addressed their unique needs and was widely adopted.

Mobile app interface displaying food options with "Eat at Max" and "Takeaway" buttons, featuring images of burgers and fries.

With Staffbase, Max Burgers established a consistent and engaging internal communication environment. This central platform became the go-to source for all company-wide information, significantly enhancing employee connection and engagement while preserving their distinct culture during global expansion.

Group of smiling fast-food employees in uniform behind a counter, with a burger poster in the background.

The Result: Strengthened Culture, Enhanced Leadership Visibility, and Sustained Engagement

Max Burgers successfully transformed its internal communications, leading to a significantly strengthened organizational culture. All employees, from frontline to executive, now feel more connected and aligned with company values. This digital approach boosted leadership visibility, improved morale, and enhanced two-way dialogue. Continuous content refinement and regular editorial meetings ensure sustained employee engagement and operational efficiency. The platform is seen as a tool that will grow with the company, evolving to meet their future communication needs and support company growth

Modern fast-food restaurant interior with a sleek counter, digital menu boards, and large windows letting in natural light.

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