7 ways an AI-native Employee Experience Platform pays for itself
Discover 7 ways that an AI-native Employee Experience Platform pays for itself.
It’s an internal comms catch-22. How can you prove that an Employee Experience Platform is worth the investment until you actually start using one?
Most AI rollouts stall because they live on desktops and ignore the frontline. An AI‑native employee experience is different. It pairs trusted channels (app, intranet, SMS, email) with AI that summarizes, translates, and nudges in context.
Let's dive into the proven ways an AI-native multi-channel platform for comms management can pay dividends. Here are seven places you’ll see the return — fast.
1. Employee Experience Platforms reduce risk
Did you know that 2.8 out of 100 workers in the US are injured in workplace accidents every year?
Source, U.S. Bureau of Labor Statistics
Work accidents consume resources, including time and money. And they often occur due to a lack of safety culture and noncompliance, resulting from poor operational communication.
In 2023, the employer cost of work injuries amounted to $176.5 billion, which indicated a rise since 2020’s reporting. This resulted in a whopping 103,000,000 total days lost in 2023.
A mobile-first intranet gives leaders an effective way to disperse job-critical information and training to ensure compliance. Mobile apps are a game-changer in reducing injuries because they deliver critical information to employees where they are, meeting frontline workers on the floor.
We estimate that when an employee app reduces the incidence rate to 2.0, a company saves 31% on the annual costs of occupational injuries and illnesses.
Furthermore, AI-native Employee Experience Platforms offer workers customized experiences that allow them to save time sifting through irrelevant updates in order to focus on the information crucial to their roles.
Need more benefits? Agentic Content Governance flags outdated or duplicate policies before they reach employees, prompts owners to update them, and pushes the right revision to the right crews on mobile and shared screens. With accurate, in‑the‑flow guidance, compliance improves and incidents fall.
2. Employee Experience Platforms improve customer satisfaction
Did you know that 63% of consumers say they have stopped doing business with a brand due to poor customer service?
Source, Invoca Buyer Experience Report 2022
Customer satisfaction depends on how successfully organizations can guide employees to deliver positive customer experiences. Doing so is a huge asset. US businesses lose $83 billion yearly due to poor customer experiences, and 63% of consumers say they have stopped doing business with a brand due to poor customer service experiences.
Mobile comms tools equip leaders to communicate information that can improve frontline service. Operational leaders can recognize employee contributions, easily give targeted feedback, and provide frontline workers with product information and materials guiding them to act according to company values.
A mobile-first employee experience platform can improve Net Promoter Scores by 10%. Our ROI calculator shows that every increase of 10% leads to a 7% increase in revenue growth.
Meanwhile, with an AI-native intranet, frontline teams can get role‑aware product updates, plus quick answers on specs, returns, and promos. Leaders can target feedback and recognition to the people who served the customer — right in the channels they already use.
3. Employee Experience Platforms increase revenue by reducing wasted time
Did you know that when companies rely on internal messaging for a searchable record of knowledge, they can reduce searching time for company information up to 35%?
Source, McKinsey & Company
Employee Experience Platforms that offer employee self-services (timesheets, vacation requests, etc.) substantially accelerate administrative tasks, particularly for non-desk employees working without access to desktop computers.
Some employee apps can even embed onboarding and training materials through supporting checklists and videos, which also improve these processes.
We estimate that a company with a multi-channel comms platform could easily reduce the time spent searching for information and performing administrative tasks by 15%, resulting in a 5% increase in revenue per employee.
Need to save more time? The future of AI-native intranet means that all employees can have customized assistants to save time and boost efficiency.
AI-native intranets can pull from approved sources, summarize, and trigger next steps — timesheets, policies, travel, shifts. This means one conversational entry point, less friction, and more time on the work that drives revenue.
4. Employee Experience Platforms limit your reliance on email
Did you know that you’re paying every 1,000 employees approximately $415,000 to read your email annually?
Source, Loughborough University Computer Science Department Study
Email remains a popular method for reaching employees. However, every time an employee sees an email in their inbox, it takes time for them to return to focused work.
One study found that the average interruption time per employee per email is 64 seconds. If you send 20 administrative and news emails per week, that’s around 21 minutes a week per employee.
That means for every 1,000 employees in your organization, that’s more than 350 hours per week. If your organization pays average wages for the US, that means you’re paying every 1,000 employees approximately $415,000 to read your email annually.
Multichannel comms solutions can target the timing and pertinence of information sharing, significantly cutting time wasted on irrelevant communication.
With AI Routing, the platform can schedule and format messages by role and urgency, as well as push SMS messaging when it’s critical. Employees see less noise and more of what matters.
5. Employee Experience Platforms save cost on employee retention
Did you know that highly engaged employees are significantly less likely to leave their employer, but 63% of employees considering leaving their jobs cite communication as a leading factor?
Source, Staffbase & YouGov 2025 Employee Communications Impact Study
Employee engagement is driven by several factors, including recognition, purpose and goal alignment, strong leadership communication of business goals, and the ability of employees to give feedback. All of these factors can be well addressed with an employee communications management platform.
Our recent study shows the link between clear comms and staying power. Our 2025 International Employee Communications Impact Study found that 63% of employees who are considering leaving their jobs indicate poor internal communication as a contributing factor.
Highly engaged employees are significantly less likely to leave their employer, and research indicates that highly engaged business units achieve a 43% difference in turnover. An employee app can lower turnover rates to 12.6%, saving 65% on turnover costs.
Employee AI helps managers communicate like humans at scale — translated, tone‑matched, and timely — while Sentiment Analysis surfaces hotspots early. The result: fewer surprises, more reasons to stay.
6. Employee Experience Platforms save on recruiting costs
Did you know that employees who are not engaged cost their company the equivalent of 18% of their annual salary?
Source, Gallup
Gallup research shows that productivity among highly engaged teams is 14% higher than that of teams with the lowest engagement — and that employees who are not engaged cost their company the equivalent of 18% of their annual salary.
An employee experience platform can reduce the time needed to fill an empty position by up to 25.8 days, reducing the cost of an empty position by 15%.
Additionally, push notifications are shown to increase reach by over 800%. Reaching 1,000 people via social media costs, on average, about $2,000.
This means a company using an employee app to drive advocacy could reach 9,000 people via social media for the same price, saving $16,000 on recruiting.
Campaigns become effortless when the platform assembles share‑ready packs by role and region. AI suggests the best time and channel to prompt advocacy and tracks impact across networks — without adding work for comms.
7. Employee Experience Platforms lower the costs of change processes
Did you know that companies with excellent change management (OCM) programs achieve project ROIs of 143%?
Source, McKinsey & Company
Strong communication is one of the most crucial factors in enabling success during organizational change. Studies report that companies with excellent organizational change management (OCM) programs achieve project ROIs of 143%.
A key driver of OCM success is organization-wide understanding and buy-in for the change — not only at the leadership level but throughout the entire organization.
Involving employees in the change process allows them to understand and accept change. Providing the opportunity for feedback and exchange is a big part of this involvement.
Feedback is made easy and accessible through mobile intranet features like surveys and polls, as well as acknowledging and commenting on articles and documents.
Assuming that an employee app reduces the performance gap due to change-related stress by just 2%, a company going through a change process could expect to reduce revenue loss due to change-related stress by 41.2 percent.
How can AI tools assist? Agentic Governance keeps project content current, and Sentiment Analysis flags where messages aren’t landing so managers can follow up. You spend less time firefighting and more time moving forward.
Closing words for proving the ROI
Want to see how we calculated our stats? Read our full ROI Guide and get our free ROI calculator. See for yourself how much your organization can save with a multichannel platform for managing its internal communications.
Remember: companies with excellent change management (OCM) programs achieve project ROIs of 143% comms efforts!
Are you ready to prove the ROI of modern AI-native Employee Experience Platforms? We’ll show you how to take your internal comms to the next level with the power of AI.
